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Privacy Policy

TUFFCORE® FITNESS PRIVACY POLICY
Effective Date:  16/02/2025

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TUFFCORE® Fitness is committed to ensuring the highest level of data protection and privacy compliance in accordance with applicable data protection laws and regulations. This Privacy Policy delineates the methodologies by which we collect, process, store, and secure personal information obtained through our website and associated services.

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1. INTRODUCTION

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1.1 This Privacy Policy provides a comprehensive overview of how TUFFCORE® Fitness collects and manages personal data, including information voluntarily submitted via our website for membership registration, product or service purchases, newsletter subscriptions, and participation in promotional activities.

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1.2 By furnishing personal data, you confirm that you are at least 13 years of age and legally capable of providing consent for data processing activities.

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1.3 TUFFCORE® Fitness serves as the data controller and is responsible for ensuring compliance with data protection laws.

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1.4 Contact Information:

  • Legal Entity: TUFFCORE® Fitness

  • Email Address: info@teamtuffcore.com

  • Registered Business Address: TUFFCORE® Fitness, Vale Accountants Oxford Ltd, 144 Oxford Road, Unit B, Oxford, England, OX5 1EA

  • Telephone Number: +447830588403

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Individuals with grievances regarding data privacy practices may submit complaints to the Information Commissioner's Office (ICO) at www.ico.org.uk. We encourage users to contact us first for resolution of concerns.

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2. INFORMATION WE COLLECT

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2.1 Personal Identifiable Information (PII):

  • Full Name

  • Email Address

  • Telephone Number

  • Mailing Address

  • Payment Information (processed via third-party secure payment processors)

  • Health-related information (voluntarily disclosed through PAR-Q forms for fitness assessments)

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2.2 Technical & Analytical Data:

  • IP Address

  • Browser Type and Version

  • Geographic Location Based on Time Zone

  • Website Interaction Metrics (collected via cookies and analytics platforms)

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2.3 Marketing Data:

  • User Preferences for Communication Channels

  • Interaction Records with Promotional Content

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2.4 Sensitive Data: We do not collect or process special categories of personal data, such as racial or ethnic origin, religious or philosophical beliefs, biometric data, or criminal records.

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3. DATA COLLECTION METHODOLOGIES

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3.1 Direct User Submission:

  • Completion of Online Forms

  • Email or Telephone Correspondence

  • Membership Registration

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3.2 Automated Data Tracking:

  • Website Analytics (Google Analytics, Meta Pixel, etc.)

  • Cookies and Tracking Technologies

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3.3 Third-Party Data Sources:

  • Financial Transactions via GoCardless, Stripe, and PayPal

  • Social Media Interaction Data from Platforms Such as Facebook and Instagram

  • Business Directories and External Service Providers

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4. DATA UTILISATION & PROCESSING PURPOSES

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4.1 Operational & Service-Related Uses:

  • Administration of Memberships and Transactions

  • Account Management & Customer Support

  • Personalisation of Services & User Experience

  • Compliance with Legal & Regulatory Obligations

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4.2 Marketing & Outreach:

  • Promotional Communications (subject to explicit consent)

  • Campaign Optimisation Based on User Engagement

  • Customisation of Targeted Advertising Content

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4.3 User Opt-Out & Data Control:

  • Individuals may revoke consent for marketing communications at any time via the "unsubscribe" link or by directly contacting TUFFCORE® Fitness.

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5. DATA DISCLOSURE & SHARING PRACTICES

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5.1 Third-Party Data Processors:

  • Payment Providers (GoCardless, Stripe, PayPal)

  • IT and Hosting Services

  • Marketing and Analytical Platforms

  • Legal, Tax, and Regulatory Consultants

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5.2 Confidentiality & Non-Disclosure Assurance:

  • TUFFCORE® Fitness does not engage in the sale or rental of personal data to third parties.

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5.3 Legal Compliance:

  • Personal data may be disclosed in response to lawful governmental requests or to comply with legal proceedings.

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6. DATA SECURITY PROTOCOLS

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6.1 Technical Safeguards:

  • Industry-Standard Encryption & Firewalls

  • Secure Data Transmission Protocols (HTTPS/SSL)

  • Multi-Factor Authentication for Internal Access

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6.2 Restricted Data Access:

  • Only Authorised Personnel and Third-Party Service Providers Have Data Access Rights

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6.3 Financial Security Measures:

  • Payment Data is Not Stored Directly by TUFFCORE® Fitness; It Is Processed via PCI-DSS Compliant Payment Processors

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7. DATA SUBJECT RIGHTS

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7.1 User Rights Under Data Protection Laws:

  • Right to Access Personal Data

  • Right to Rectification of Inaccurate Data

  • Right to Erasure (“Right to Be Forgotten”)

  • Right to Restrict or Object to Processing

  • Right to Withdraw Marketing Consent

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7.2 Exercising Data Rights:

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7.3 Response Timeline:

  • TUFFCORE® Fitness endeavours to process all data subject requests within 30 days.

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8. COOKIE POLICY

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8.1 Definition & Functionality of Cookies:

  • Small Data Files Stored on User Devices for Performance Tracking

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8.2 Utilisation of Cookies:

  • Site Performance Optimisation

  • Tracking of User Navigation Patterns

  • Targeted Advertising (Conditional on Consent)

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8.3 Cookie Management:

  • Users may configure browser settings to disable cookies.

  • Additional resources available at www.aboutcookies.org.

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9. THIRD-PARTY LINK DISCLAIMER

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9.1 TUFFCORE® Fitness bears no responsibility for the privacy policies of third-party websites linked on our platform. Users are encouraged to review external privacy policies before submitting personal data.

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10. DATA RETENTION POLICY

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10.1 Retention Periods:

  • Membership Records: Up to 6 Years (for Tax & Compliance Obligations)

  • Marketing Data: Retained Until Opt-Out

  • Health-Related Data: Maintained for 3 Years Following Last Interaction

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10.2 Data Deletion Requests:

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11. POLICY REVISIONS & UPDATES

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11.1 Ongoing Policy Maintenance:

  • This Privacy Policy undergoes regular reviews to ensure compliance with evolving legal frameworks.

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11.2 Most Recent Update:

  • This Privacy Policy was last revised on 16/02/2025

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12. CONTACT DETAILS

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For privacy-related inquiries, individuals may contact us at:

  • Email: info@teamtuffcore.com

  • Postal Address: TUFFCORE® Fitness, Vale Accountants Oxford Ltd, 144 Oxford Road, Unit B, Oxford, England, OX5 1EA

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By accessing TUFFCORE® Fitness services and website, users acknowledge and consent to the terms outlined in this Privacy Policy.

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